UK Helpdesk Manager
UNIFORM-Agri is expanding! To strengthen our team, we are currently looking for a Helpdesk Manager.
About UNIFORM-Agri
UNIFORM-Agri develops software for the international dairy farming industry. The software is developed, sold, and supported with a team of nearly 100 people. Our company headquarters is based in Assen, the Netherlands and we support UK & Irish dairy farmers from our regional office in Somerset. User-friendliness and data exchange with feed computers, milking robots and other sensors, are important for our customers. UNIFORM is chosen by suppliers and farmers because of the integration of systems on modern dairy farms and the proven good service.
About our culture
We are a no-nonsense company where we try to listen carefully to each other. Making mistakes is human and saying sorry is not a sign of weakness. We find it important to give flexibility, and vice versa to take responsibility. We are also a very diverse organization with colleagues of different nationalities, ages, backgrounds, personal characteristics, and qualities. There is no strong hierarchy, and we like to keep it that way. Because of this, we perform every day as one close-knit team.
About the role – UK Helpdesk Manager
As we continue to grow our user base the UK team are looking to appoint a new UK Helpdesk Manager to lead our busy helpdesk team based at J24, Sedgemoor Auction Centre North Petherton. The role will be a full-time office-based position; however, you will occasionally be required to attend shows and events away from the office. Salary is negotiable, depending on experience.
As part of the role, you will be required to lead the helpdesk team in organizing workflows, trainings and answering customer questions on our Dairy Herd Management program and App.
Your responsibilities
As a Helpdesk Manager, you will work with the UK Manager to lead the UK Helpdesk to schedule and deliver online training, support, and installations to our users throughout the UK and Ireland. You will manage the quality control on the learning experience of new and existing customers. You will work together with our network of international colleagues.
Role requirements:
Must have:
Desired:
Experience:
What we offer
We offer a challenging, full-time, permanent position in an enthusiastic team with knowledgeable colleagues, great clients and pleasant working experience.
In addition to a competitive salary and a good pension plan, there is plenty of room for personal development, and annual team outings, including an annual work trip to The Netherlands. At our office we dress casually, and we have on-site parking.
Curious? Please send your curriculum vitae, to Graham Nowell:
grahamnowell@uniform-agri.com
01823 323423
Do you have any questions? Please feel free to get in touch to find out more about this exciting position.
So, you have applied for the job. What will happen now?
1
Application
Thank you very much for your application! We will review and answer your application within the next 10 business days, or before the deadline of the vacancy.
2
First conversation
We’re really impressed about your application! We would like to schedule a first meeting to get to know each other. It will be an informal meeting.
3
Second meeting
We really enjoyed the first meeting. We would like to learn more about you and tell you more about this open position. For this second interview we normally make use of an assessment (DISC).
4
Meet & Greet
To give you a better idea of the company and the team, we would like to invite you for a meet & greet session. Afterwards there will be time to discuss the employment conditions.
5
It’s a match!
Welcome to UNIFORM-Agri! We are really looking forward to working together!
